Privacy Policy
Scope of This Policy
This policy applies to information collected and managed by Nova LO Solutions LLC while providing administrative support and coordination for Borrowers, Mortgage Brokers, and Lenders.
Information We Collect
We collect contact information, including name, email address, and mobile phone numbers, provided to us via professional service agreements, lender portals, or direct introductions from our broker partners and clients.
How We Use Your Information
We use your information strictly for the professional facilitation of the loan process, including:
Lender Coordination: Managing communication with Lenders regarding file submission, loan status, compliance items, and administrative requirements.
Document Management: Requesting and organizing documentation from Borrowers for file completion.
Broker Support: Providing milestone updates and administrative assistance to Brokers and Loan Officers.
Third-Party Sharing & SMS Privacy
No mobile information will be shared with third parties/affiliates for marketing/promotional purposes. All the above categories exclude text messaging originator opt-in data and consent; this information will not be shared with any third parties.
SMS Terms and Conditions
By opting into SMS from a web form or other medium, you are agreeing to receive informational and conversational SMS messages from Nova LO Solutions LLC. This includes SMS messages for customer care.
Message frequency varies.
Message and data rates may apply.
Carrier Liability: Carriers are not liable for delayed or undelivered messages.
Opting Out & Support
SMS: You may opt-out of text updates at any time by replying STOP. For help, reply HELP.
Support: For data deletion or assistance, email leighanne@novalosolutions.com or call 713-388-6579.